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 Pro-Formance Driven offer both custom designed and pre-packaged solutions to their clients.
Below are the key modules that make-up Pro-Formance Driven workshops. For example you may wish to package together a number of different modules to create a custom designed workshop that suits your requirements. For more information about our courses on offer please contact our office and speak to one of our consultants.
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Modules
ESSENTIAL SALES SKILLS
- Active Listening
- Communication Types
- Objection Handling
- Questioning Techniques
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- Attitude in Sales
- Handling the Competition
- Objective Setting
- Sales Call Template
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SPECIALIST SKILLS
- Advanced Presentation Skills
- Facilitating Training
- Key Account Management
- Merchandising
- Project Management
- Strategic Planning
- Time Management
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- Business Writing Skills
- Group Selling
- Marketing
- Negotiation Skills
- Selling from Clinical Papers
- Territory Planning
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PRODUCT TRAINING
- Anatomy
- Disease States
- Specific Product Training
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- Clinical Papers
- Physiology
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CUSTOMER SERVICE
- Adding Value
- Handling Difficult Customers
- Questioning Skills
- Telephone Skills
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- Creating the WOW Factor
- Key Performance Indicators
- Standards of Excellence
- Up-selling and cross-selling
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PERFORMANCE MANAGEMENT
- Best Practice Recruitment
- Competency Development
- Performance Measures
- Position Description Design
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- Coaching for Improved Performance
- Induction Programmes
- Performance Reviews
- 360º Feedback
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LEADERSHIP
- Coaching Styles
- Communication Types
- Handling Conflict
- Leading Change
- Praise and Reprimand
- Vision and Values
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- Communication Skills
- Giving and Receiving Feedback
- Leadership Styles
- Leading Teams
- Supervisory Skills
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