| human resource, training and development |
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“SellAgence have partnered with Pro-Formance Driven since 2002 to deliver the training that our people need to become the best in our field. Pro-Formance Driven understand that training isn’t a one off exercise, but more an investment to achieve continuous improvement over time. Comments from staff who have attended courses have been about the format of the classes - small numbers to allow for intensive coaching and interactive sessions that are stimulating and fun, with excellent follow-up post-course for the attendee, and also for the manager to track progress.
We have seen some fantastic results from the training we have done with Pro-Formance Driven. In 2004 SellAgence won 2nd runner-up for Supplier of the Year with Progressive and again in 2005 we were in the winning circle with 2nd runner-up for Instore Excellence. We also set ourselves an ambitious target on how customers perceive our team and we used an independent research study to track our results. We have had consistent improvement since the training began. Our investment in training has paid off from an employer perspective but also very importantly from a customer perspective.”
JENNY PEPLOE
Director- Sales
SellAgence Limited
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"We were looking for a long term arrangement with a training provider who had a proven track record, was prepared to know our business and tailor training accordingly and could deliver an evolving programme that would grow with our people . Most importantly we needed credible facilitators who could engage with and challenge our people. Pro-Formance Driven delivered on all fronts."
DAYNE RIDDELL
National Field Operations Manager
Goodman Fielder
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| “Pro-Formance Driven provide us with a tailored sales training solution which fits perfectly with our in-house modules. They have gone the extra mile to understand our business and adapt programmes accordingly. Their follow-up of course attendees is excellent and they work closely with the Sales Managers to ensure learnings are coached and practiced in the field.”
TESSA BENNETT
Sales Director
Merck Sharp & Dohme
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“I am writing to sincerely thank Pro-Formance Driven for an excellent job in developing our Customer Services Team within Spicers Paper.
I am absolutely delighted by the progress we have made during the last 12 months and it is a credit to you that my expectations have been exceeded beyond my dreams. I figured it would take 2-3 years to get our mentoring programme up and running and I consider that after only 12 months we have already achieved the original goals.”
ANDREW BULL
General Manager
Spicers Paper
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I am delighted to be able to report on some of the positive results stemming from the recent series of customised presentation skills workshops facilitated by Pro-Formance Driven for the surgical research trainees in the Department of Surgery at The University of Auckland. The feedback from the trainees who have attended the workshops have been unanimous in its positive support. The workshops provide real and meaningful advice for the trainees. I have included below several 1-2 sentence testimonials which summarise the high regard for the workshops held by the surgical trainees:
- "The one day Presentation Skills Workshop allowed me to come out of my shell, engage the audience and showed me how to deliver a good presentation."
- "I found the seminar very helpful and still use the handout for every presentative I prepare.
- "The workshops helped me to approach presenting from the audience's perspective. It gave me more confidence to be able to speak to a group in a more dynamic and entertaining way."
The workshops have served to provide a strong platform for a considerable number of prestigious prizes and awards won by surgical trainees in the Department over 2008 and 2009. A selection of the awards is noted below:
- Sir Louis Barnett Prize in Surgery, Royal Australasian College of Surgeons Annual Scientific Meeting.
- Sir Edward Hughes Memorial Clinical Research Prize in Surgery, Cabrini Hospital, Monash University.
- Young Investigator Award (Joint Recipients), Surgical Research Society of Australasia.
- Best Journal Club Presentation Award, North Shore Hospital General Surgery.
- Mark Killingback Prize for Research in Colorectal Surgery, Royal Australasian College of Surgeons Annual Scientific Congress.
- Nyhus Prize for Best Free Paper Presentation, International Surgical Week of the International Society of Surgery.
- Best Young Investigator and Best Abstract, Joint International Neurogastroenterology and Motility Meeting.
I am truly delighted about this level of success and I very much look forward to working with you to offer the workshops to the next cohort of surgical trainees commencing in 2010. This is a very worthwhile investment for the Department.
SCOTT AITKEN
Manager
Surgical Research Network
The University of Auckland
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| “What a superb workshop on Presentation Skills. The techniques and materials were great. I wish this had been organised when I was a Registrar as it would have helped me enormously. Everyone strongly agreed to recommend this workshop to our colleagues.”
H.RAHMAN
General and Laparoscopic Surgeon
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Selling from Clinical Papers
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“I just wanted to extend my thanks to you for the job Alice and Jo did at our recent conference training session on "Selling from Clinical Papers" All the staff were talking about the excellent skills that they had learnt and the tremendous learning opportunity that we had. The subject material was new to Alice, but the thorough research that she had completed really showed and the team will be a lot more confident in the future with clinical papers. Thanks again for the professional job that Pro-Formance did.”
DON SKIDMORE
National Sales Manager
Merial Ancare
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"I am pleased to report success from around the campus on the giving of feedback. There has been a noticeable increase in the incidence of specific complimentary remarks and the spirit in the staff room this term is much more buoyant than previously. Staff members have reiterated that your team's work with us was the best Professional Development that they have experienced and I am confident that we have been empowered to continue the good work."
GEOFF BURGESS
Principal
Saint Kentigern School
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| “I wanted to personally thank you for the way Pro-Formance Driven facilitated the management weekend and level at which it was pitched. The reaction from everyone has been very positive and I think from the company’s point of view, being seen to be doing something and then having it run the way it was is very positive for the team. It was a pleasure to have you with us.”
HUGH CHISHOLM
Chief Executive
Link Printing
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“In 2002 the challenge set for Pro-Formance Driven by Olympus NZ was to assist in implementing a “From the Ground Up” HR program that included policies and procedures manuals, individual employment agreements, performance review and planning and an incentive scheme. Pro-Formance Driven supported these HR tools with formal presentations tailored separately to management and divisional teams. Staff feedback on Pro-Formance Driven’s input was really positive and certainly contributed to the buy-in and acceptance of the HR initiatives and importance to all organisations, the speed with which it happened.
Having Pro-Formance Driven also involved in the change management initiatives that flowed from this initial work, ensured a seamless continuity from a management/team perspective.
Key in continuing to engage with Pro-Formance Driven after the initial project’s success, was
Pro-Formance Driven’s enthusiasm, support network and people-focus that made working with them hassle free. Based on the key deliverables; achievement, professionalism, excellent follow-up and support, I am happy to recommend them as a supplier of HR and change management strategic systems.”
BRUCE RENZ
General Manager
Olympus
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“I ran a sales meeting recently after attending Pro-Formance Driven’s workshop. It went better than I expected and we got some really good points from the meeting. You gave me the confidence and skills to keep people on track and not allow dominators to take the entire meeting over.
The sales team had never had to present their own figures and this was a great learning experience for them.
I also found it very useful asking them what they wanted from the meeting and this gave me good direction too. This did mean that they were really interested, paid a lot of attention and participated well. Thank you for your guidance.”
JUSTINE MCMILLAN
Sales Manager, Surgico
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“Struan did a fantastic job, facilitating what really could have been a very difficult meeting if not managed well. The results from the feedback questionnaire speak for themselves, showing a high level of satisfaction with both the facilitator and the productivity of the meeting.
Struan’s got a great way of moving forward and getting the job done without making the task too onerous”.
JEANETTE POPPLETON
Head of Regulatory Affairs
Roche Products (NZ) Limited
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“We have found that Pro-Formance Driven deliver extremely professional and well prepared training, taking into consideration the needs of the business. The trainers are of the highest calibre and show strong appreciation and insight into the market we are working within. In the last four years we have made extra investment in the training of our representatives and I believe as a consequence of the relationship with Pro-Formance Driven, the Pfizer field force have rated highly in the customer satisfaction survey in relation to ‘product knowledge’ and ‘tailoring the message’ for the needs of the client.”
FRANCES BENGE
Business Manager - Primary Care
Pfizer New Zealand
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| “Pro-Formance Driven did a tremendous job at GSK’s Australian conference. Karen Turner was more than a pleasure to work with, and I believe her calm demeanor really helped to keep everything on track. Even when confronted with all those last minute changes. Karen took it all in her stride (and probably also on the chin, though it didn’t show). In the end, I don’t think it could have appeared to have run more smoothly than it did. If only everyone knew what it took from Karen to give it that appearance. Good show!”
DR ANDREW J HVIZDOS
Medical Affairs Manager, GlaxoSmithKline
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