1-3 March 2010     /     31 May-2 June 2010     /     20-22 September 2010

On completion of this three day workshop, participants will be able to:

• Write and action call objectives.
• Understand the importance of attitude.
• Identify and adapt to customer communication styles.
• Develop questioning techniques to suit individual customers.
• Identify customer needs and develop appropriate questions.
• Individualise product, company and service benefits to customers.
• Handle objections confidently.
• Close the sale and plan strategies for follow-up.
• Demonstrate, through video role-play, the skills covered in the workshop

Follow-Up is proven to be a critical success factor of initial workshop investment. We will follow-up with each individual at a “Fitness Check”. This personalised 1on1 training session will be four weeks post-workshop and ensure the skills learned are being demonstrated in the workplace.

Workshop and Fitness Check:   $2,700.00+GST per person

Workshop Only:   $2,400.00+GST per person

Pro-Formance Driven Workshops:   Pro-Formance Driven workshops are limited to a maximum of eight representatives so participants receive one-on-one coaching and active involvement in an optimal learning environment with colleagues from similar industry backgrounds.

Intensive Coaching:  The facilitator will research your individual representative’s training needs, their product/service and the environment in which they sell.  This will enable more intensive coaching.

Targeted to Healthcare Market:  The workshops are designed to target the key issues in the health environment.  The training is practical, using real life examples that result in a change in behaviour back in the work place.  Video role play and critiquing procedures are utilised to enable participants to demonstrate the principles learned.

Central Location:  The workshops will be held in a central Auckland location and includes all materials and refreshments.