8-9 March 2010   /    12-13 July 2010     /     16-17 September 2010

Any individual who has any contact whatsoever with customers or potential customers should know how to deliver excellent customer service.  Companies need to have a clear customer service strategy which the whole organisation believes in and acts out daily.

This two day interactive workshop covers:

• The importance of customer service in business.
• Developing a winning customer service strategy for the whole organisation.
• Tending and meeting customer's needs.
• Managing word of mouth.
• Creating the WOW factor and making a difference.
• Analysing competitor customer service strategies.
• Understanding how to communicate effectively with all types of individuals.
• Handling and turning around difficult customers.

Pro-Formance Driven will personalise this workshop for each individual participant so they can write an actionable strategy for their roles to return to work with.

Follow-Up is proven to be a critical success factor of initial workshop investment. We will follow-up with each individual at a “Fitness Check”. This personalised 1on1 training session will be four weeks post-workshop and ensure the skills learned are being demonstrated in the workplace.

Workshop and Fitness Check:   $2,000.00+GST per person

Workshop Only:   $1,700.00+GST per person

Pro-Formance Driven Workshops:  Pro-Formance Driven workshops are limited to a maximum of eight delegates so participants receive one-on-one coaching and active involvement in an optimal learning environment.

Intensive Coaching:  The facilitator will research your participant’s individual training needs, their product/service and the environment in which they operate.  This will enable more intensive coaching.

Central Location:  The workshops will be held in a central Auckland location and includes all materials and refreshments.