(3 Day Workshop)

Stepping up to supervise a team can present challenges that through timely and effective training can be addressed confidently by the individual.  This workshop provides the essential skills required to lead a team to achieve high levels of performance.

• This programme is targeted at the following people:
• People new to a supervisory position or management role.
• Supervisors who have been in the role for some time with little formal training.
• Staff you are considering promoting into a supervisory role.

Outcomes

• After completion of this workshop, individuals will be able to:
• Make a transition from staff member to supervisory/team leader.
• Demonstrate effective communication skills.
• Identify individual communication styles and adapt their own to optimise business relationships.
• Give and receive feedback in a constructive manner.
• Identify and document key performance indicators for roles.
• Know how to coach the best performance from staff.
• Identify and manage performance issues proactively.
• Praise and reprimand confidently.
• Conduct formal performance reviews in a motivational and constructive manner.