Personal and professional success lies in understanding self, others and how personal behaviour impacts the people around you.

Behavioural research suggests that the most effective people are those who understand themselves, both their strengths and weaknesses, so they can develop strategies to meet the demands of their environment.

Communication Types explores behaviour across four primary dimensions – using a common, non-judgmental language.  With this understanding, employees discover their own strengths and learn to value the strengths of others, thereby improving teamwork and communication.  These skills can directly benefit sales and customer relationships, while reducing stress and conflict in the organisation.

This is an interactive workshop with lots of practical exercises and is a great team builder.  It can be incorporated throughout the rest of the Sales Development Programme.

Outcomes

Participants will be able to:

• Understand communication types theory
• Know their own dominant style
• Identify colleague’s and customer’s communication types
• Communicate more effectively with the different communication types
• Understand the buying behaviour of each of the communication types
• Review the behaviour required to be successful in specific tasks