Business letter writing skills have changed and evolved since the addition of email. Organisations expect sales and management staff to be able to write effective business letters, both on email and hard copy to their customers.

Company templates can be designed and agreed guidelines for the staff can be communicated and worked with on this workshop.

The workshop would include:

• Discussion on why correspondence needs to be standardised.
• Brainstorm of what constitutes an effective letter in the industry.
• Template for letter writing.
• Guidelines and flexibility where appropriate.
• Examples of good and bad letters.
• Write one of your own.
• Appendix for reference.